Delivery, Returns & Exchanges

Deliveries

We aim to ship parcels within 48 hours of receiving your order. Orders placed after 9am Friday will be shipped on Monday. 

 

  • Free Delivery on all orders over £60 - sent Royal Mail Tracked 24 Hour
  • Royal Mail Tracked 24 Hour - £4
  • Royal Mail Tracked 48 Hour - £3.45
  • DPD 1-2 Working days - £8 

 

 Please note some large Items are subject to extra shipping fees. 

     

       

      Returns

      We are sure you will love the items in your order, however, if you are not happy with your purchase we will process a refund for the items as long as we are notified within 14 days of you receiving the goods subject to the conditions set out below:

      To request a refund or exchange please email tenchateas@gmail.com with your order reference number, the name of the items you would like to return and the reason for the refund/exchange.

      We will cover the cost of returns if the items have been received damaged, faulty, or if there has been a shipping error. In all other cases, you are responsible for the cost of sending the item back to us. 

      We need the items to be shipped back to us before we can process any refunds or exchanges. 

      Please note that items must be unused and returned in the original, undamaged packaging.

      Sealed products which have been opened or any made to order/personalised products cannot be refunded unless faulty.

      Once a refund has been approved, you will receive the balance within 7 days of us receiving the returned item. For an exchange, you will receive the item in the normal delivery time.