Delivery & Shipping:

Delivery & Shipping:

• Free Delivery on all orders over £80 - sent with Royal Mail Tracked 24 Hour
• Royal Mail Tracked 24 Hour - £3.60 (1-2 working days)
• Standard Tracked - £3 (2-4 working days) 
• Royal Mail Special Delivery; Guaranteed by 1pm - £12 (order before 5pm for next day shipping) 
• DPD: 1-2 Working Days - £8
• DPD Collect: 1-2 working days. Collect your parcel from your local DPD shop - £5

Note: Some large Items are subject to extra shipping fees. 

We aim to ship parcels within 48 hours of an order being placed. If possible we ship the same or next working day. Delivery times are an estimate from the time the order leaves us, not from the time you place your order.

 

Please note: We can not guarantee shipping times. Standard Tracked uses the Royal Mail 48h tracked service however this time frame is not guaranteed. 24h Tracked starts from the time the parcel leaves us not from when you place your order. This service is usually reliable but also not guaranteed.

Once your parcel has left us we have no control over the speed in which Royal Mail delivers your parcel. We offer these postal services as they offer appropriate insurance and tracking for your orders.  

We do not offer compensation if Royal Mail does not deliver within the 24/48 hour time window. 

 

 

 

Returns

We are sure you will love the items in your order, however, if you are not happy with your purchase we will process a refund for the items as long as we are notified within 14 days of you receiving the goods subject to the conditions set out below:

To request a refund or exchange please email tenchateas@gmail.com with your order reference number, the name of the items you would like to return and the reason for the refund/exchange.

We will cover the cost of returns if the items have been received damaged, faulty, or if there has been a shipping error. In all other cases, you are responsible for the cost of sending the item back to us. 

We need the items to be shipped back to us before we can process any refunds or exchanges. 

Please note that items must be unused and returned in the original, undamaged packaging in order for us to process your refund.

Sealed products which have been opened or any made to order/personalised products cannot be refunded unless faulty.

If your item arrives back to us damaged we will not be able to process your refund , please ensure to pack all fragile items appropriately and make sure to ask for full insurance on your return shipment.

Once a refund has been approved, you will receive the balance within 7 days of us receiving the returned item. For an exchange, you will receive the item in the normal delivery time.